Frequently Asked Questions

Welcome to Wall Artistry’s FAQ section!

Here, we’ve compiled answers to some of the most common questions about our range of wall art. Whether you're looking to decorate your home, create a standout outdoor feature, or add a touch of style to your walls, we’ve got you covered. Explore the general FAQs below, followed by specific FAQs for each of our six main categories.

However, if you have any specific questions, need some clarification, or would like to discuss custom art and sizes, feel free to give us a call or email us during regular business hours.

What is Wall Artistry?

Wall Artistry is an online store specialising in high-quality wall art prints. We offer a wide range of art styles and themes to beautify your living spaces.
How do I place an order?

To place an order, simply browse our collection, select the artwork you love, choose the size and options you prefer, and click 'Add to Cart.' Follow the easy checkout process to complete your purchase.
What payment methods do you accept?

We accept major credit and debit cards, including Visa & MasterCard. We also offer secure payment through PayPal.
How long does it take to receive my order?

Delivery times vary based on your location and the specific product. Generally, most printed orders are dispatched within around 10-15 business days (or around 3 weeks). Metal, wood, and illuminated art usually take around 6 weeks. For international orders, please allow additional time.
Can I track my order?

Yes, once your order ships, we'll provide you with a tracking number. You can use this number to monitor the status and location of your package.
What if my order arrives damaged or defective?

We take great care in packaging your orders, but if your item arrives damaged or defective, please contact our customer support team within 14 days of receiving your order. We'll arrange for a replacement or refund.
Can I return or exchange my purchase if I change my mind?

Certainly. You can return or exchange your item within 30 days of receiving it if it's unused, in its original packaging, and in the same condition as received. Refunds are typically issued to the original payment method, but you may also opt for store credit if preferred. Return shipping costs are the responsibility of the customer.
Do you offer custom sizes or designs?

Absolutely! We welcome custom design requests for most of our wall art categories. Contact us with your ideas, and we’ll work with you to create a piece that suits your vision.
Are the colours accurate to what I see online?

While we strive to display colours accurately, please note that variations may occur due to monitor settings and lighting conditions. Rest assured, we take great care to maintain print quality.
How do I contact Wall Artistry for support or inquiries?

You can call us during regular business hours or email us and we’ll get back in touch as soon as possible. We're here to assist you with any questions or concerns.
Do you offer discounts or promotions?

Yes, we periodically offer special promotions, discounts, and exclusive offers. Keep an eye on our website and subscribe to our newsletter to stay updated.
How do I care for my wall art?

Care instructions vary depending on the material. We provide specific care guidelines with each product to ensure its longevity.
Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location. For a precise quote, please contact us with your address and the products you're interested in. We’ll also guide you on any potential customs duties or taxes applicable to your region to ensure a smooth delivery process.
What sizes are available for canvas prints?

Our stretch canvas prints are available in a variety of standard sizes, and we can accommodate custom dimensions upon request.
How is the canvas mounted?

Each print is stretched over a sturdy timber frame, ensuring durability and a polished presentation.
Are the colours true to what I see online?

We use high-resolution printing to ensure vibrant, accurate colours. However, slight variations may occur due to screen settings.
Are the canvas prints ready to hang?

Yes, all our canvas prints come with pre-installed hanging cables.
Are your outdoor prints weatherproof?

Yes, our outdoor prints are designed to withstand various weather conditions. They are printed on durable outdoor vinyl with a UV satin laminate for added protection.
How do I install outdoor prints?

Our outdoor prints come with pre-installed hanging cables. If you’re installing in a windy area, you can also fix them to walls using screws, adhesives, or brackets depending on the surface. Installation instructions can be provided if you have specific requirements, or give us a call to discuss a solution.
Will the colours fade over time?

The UV laminate helps protect against fading, ensuring your artwork maintains its vibrancy for years. If installed in direct sunlight, some fading may occur over time, as is typical with outdoor furniture, painted surfaces, and even cars. Installing in shaded areas is recommended.
What surfaces are suitable for wall decals?

Wall decals adhere best to smooth, clean, and dry surfaces like painted walls, glass, or metal.
Can I reposition the decals?

Yes, our decals are removable and repositionable, making them perfect for children’s rooms or temporary decorations.
Will the decals damage my walls?

No, our decals are designed to peel off cleanly without leaving residue or damaging the surface.
What is the difference between wall decals and wall wrap murals?

Wall wrap murals are larger, intended for full-wall coverage.
Are Wall Wrap Mural Decals permanent?

No, by default we supply them on removable and repositionable vinyl.
Can I install them myself?

Yes, we supply the decals in several sections (or drops) that overlap slightly. Installation instructions are included
Can I order a permanent wall wrap mural decal?

Yes, upon special request we can supply them on a high-tack vinyl for a permanent solution. This will need to be installed by a professional.
Are wall wraps suitable for all surfaces?

They adhere best to smooth, primed, and painted walls. Uneven or textured surfaces may require additional preparation.
Can I remove the mural if I want to change it?

Yes, our decals are designed to peel off cleanly without leaving residue or damaging the surface.
What materials are used in this category?

We use high-quality metals like aluminium and weather-resistant wood, often with intricate cutout designs. Each individual item has its material description noted within its product page. If you have specific questions, get in touch with us and we will be happy to explain.
Are these pieces suitable for outdoor use?

Yes, many of our metal and wood wall art pieces are designed for both indoor and outdoor use. Weather-resistant finishes are applied for added durability.
How are these pieces installed?

Installation methods vary depending on the piece. Most come with pre-drilled holes or mounting brackets for easy installation. We can discuss specific fixing requirements with you.
What types of illuminated wall art do you offer?

Our illuminated range includes LED-lit cutout screens and lightboxes with acrylic faces and prints.
Are the LED lights energy-efficient?

Yes, we use energy-efficient LEDs in all our illuminated pieces, ensuring a sustainable and long-lasting lighting solution.
Can I customise the lighting colour?

Many of our illuminated pieces allow for customisable LED colours and effects. Contact us for more details on custom options.
Are illuminated pieces suitable for outdoor use?

Yes, our illuminated wall art is designed to withstand outdoor conditions, with proper weatherproofing for all electrical components.

If you have any additional questions or require further assistance, please don't hesitate to Contact Us. We're here to ensure your shopping experience with Wall Artistry is exceptional.